Scan-to-Email Fix
Has your scan-to-email function stopped working recently? Most likely this is due to Google no longer supporting the ‘less secure apps’ setting for Gmail accounts:
https://support.google.com/accounts/answer/6010255
The workaround is to first turn on 2-step verification for the authentication account:
https://support.google.com/accounts/answer/185839
Then create an app password:
https://support.google.com/accounts/answer/185833.
You’ll need to enter the app password you create as the authentication account for each of your copiers using the steps below:
- Log in to the remote UI by entering the copier’s IP address in the address bar of your browser
- The default ID / PIN is 7654321 / 7654321
- Click Settings/Registration
- Click Send
- Click Network Settings – E-mail/I-fax
- Click Change Password next to SMTP Authentication
- Enter the app password in both fields
- Click OK


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Locations
ConcordCorporate Headquarters
2070 Commerce Ave.
Concord, CA 94520
925.412.3515
San Francisco
580 California Street, Ste. 1200
San Francisco, CA 94104
877.287.5033
Chico
2275 Springfield Dr., Ste. 140
Chico, CA 95928
530.513.5183
Redding
1681 Zachi Way
Redding, CA 96003
530.513.5183
Sacramento
500 Capitol Mall, #2350
Sacramento, CA 95814
Stockton
2453 Grand Canal Blvd., Ste. 230
Stockton, CA 95207
209.518.1863
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